Samsung Chromebook People, Oh My!

Chat InformationPlease wait while I transfer the chat to the best suited Samsung Agent.

You are not currently in a chat session.

Chat InformationYou are now chatting with ‘Tim’. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK1125602653737X

Tim: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.

Jimmy: When I complete all this it tells me to go to the troubleshooting guide

Jimmy: I’m about to freak out and never buy another Samsung product again. Hi, Tim.

Tim: Hello, hope you are doing good.

Tim: Could you give me a few minutes while I check the information for you?

Jimmy: What about the people who don’t have two phone numbers? It won’t let you complete the form unless you have two.

Tim: That is perfectly understandable.

Jimmy: If it’s understandable you haven’t finished reading what happened

Tim: I understand that you are facing issues with Chrome book and you wish to get the device serviced.

Jimmy: Yay

Tim: I would like to file a request on behalf of you. Is that alright for you?

Jimmy: I have no idea. You might charge me $55

Tim: Just to confirm, Is there any physical damage on the device?

Jimmy: No

Tim: Basically, Samsung provides 12 months of warranty for the device from Date of purchase. If the device does not have the physical damage then repair will be of free of cost.

Jimmy: Just so you understand me, if you send me a bill for $55 you can keep the damn chromebook

Tim: Could you be specific about the Keyboard issue of the device?

Jimmy: I can be specific any number of times. I’ve been specific three times already today.

Jimmy: You might want to read the chat record, I’ve been specific there several times

Tim: Thanks for confirming.

Jimmy: You are welcome

Tim: I see that the Alt Key on Key board had struck.

Jimmy: No

Jimmy: There is not a stuck key

Jimmy: The fault mimics a stuck ALT key

Jimmy: I got the ssame fault when I used a different USB keyboard

Tim: Thanks for providing detailed information for issue.

Jimmy: I’ve tried

Tim: Please provide me with the following details:

Tim: Complete model number of the device.

Tim: Serial number of the device.

Tim: You can find it in Back/rear panel of the device and also on box.

Jimmy: Oh, come on, I’ve been through that too many times already

Jimmy: Once again

Jimmy: XE303C12-A01US

Jimmy: Serial

Jimmy: HY3A91BF306216R

Tim: I would like to file a request on behalf of you.

Tim: Please provide me with the following details:

Tim: 1.Full Name.

Tim: 2.e-mail id registered with Samsung.

Tim: 3.Phone number and alternative number.

Tim: 4.Street address with Zip code.

Jimmy: You only have my permission if it doesn’t cost me $55

Jimmy: Respond in the affirmative please

Tim: I see that the device is under warranty.

Jimmy: Tell me it will not cost me $55

Tim: Basically, you need to follow all the possible troubleshooting steps. It will not cost you if you have followed the same.

Jimmy: I have done this but when I file the service request it demands I do it again, without help.

Jimmy: What do you expect me to do?

Jimmy: What record do you keep that shows I have done this? Our conversation proves you know nothing of this

Jimmy: I want you to confirm that I have done this, provide me with a correspondence record I can copy and paste and blame it on you.

Tim: I will file a request for you. Is that alright for you?

Jimmy: You are not even listening to me.

Tim: I am sorry, You can get the transcript of this chat by clicking on the blue “X close” option and providing the e-mail id in the detail.

Jimmy: Or I can select all and copy, but you are not saying what I need to hear as yet

Jimmy: Please confirm that I have completed all troubleshooting steps as requested and then I will allow you to file a service request on my behalf.

Tim: Thank you for waiting. I’ll be with you in just a moment.

Jimmy: Arrrgh

Tim: I have checked your previous chats and you have followed troubleshooting steps and it will not cost $55 for you.

Jimmy: Thank you

Jimmy: Your system would not allow me to send a service request myself.

Tim: You’re welcome. Merry Christmas!

Jimmy: We aren’t finished

Tim: Please provide me with the following details:

Tim: 1.Full Name.

Tim: 2.e-mail id registered with Samsung.

Tim: 3.Phone number and alternative number.

Tim: 4.Street address with Zip code.

Jimmy: James S. Young

Jimmy: xxxxxxxxxxxx

Jimmy: Why do you need two phone numbers? Some people don’t have them

Jimmy: xxxxxxxxxxxx

Jimmy: Waiting

Tim: Not a problem, You can use the Single number.

Jimmy: Hooray. Your online form won’t allow that, you might want to fix it.

Jimmy: xxxxxxxxxxxx

Jimmy: If you need a sales receipt, I can send a copy in the box with the Chromebook. I already explained that Windows 8 trashed my perfectly good scanner and I’m not buying another one just to do this.

Tim: Just to confirm,Where was the device purchased?

Jimmy: Walmart, Greencastle Indiana

Tim: Could you give me a few minutes while I file a request for you?

Jimmy: Sure

Tim: Thank you.

Jimmy: You’d be sitting in boiling lava if my thoughts could affect you, so you’re lucky

Tim: I will be right with you.

Tim: Samsung offers on-demand service status updates through text messaging. I see you provided your mobile phone number. Are you interested in this service? Standard messaging rates would apply.

Jimmy: I did not provide a mobile phone number because I don’t have one.

Tim: Okay, not a problem.

Jimmy: At this point I don’t have any idea what will happen

Jimmy: Do I send the Chromebook someplace?

Tim: I have successfully filed a service request on your behalf. You will get an email with the service center details and the UPS label for shipping. The transaction number for the service request is xxxxxxxxxx

Jimmy: Will someone send me a box?

Jimmy: Sigh. The heck with, I’ll just see what happens next.

Tim: I have send the request for you and you need to ship the device to service center with UPS label which have been Mailed to you.

Jimmy: OK, good enough. I have the hammer ready as the last option. Thank you for your trouble. Bye.

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Making a Rustic Bird Feeder

feeder clipLooking forward to my first winter of living life simply, I thought about getting a pet. Companion animals are nice, but at my age I’d feel guilty about adopting a parrot or an iguana because they’d almost certainly outlive me. Since my last dog died of old age I haven’t kept pets, but I’ve developed occasional friendships with the wild and independent animals and birds that visit my property. Most of them are nocturnal and it’s nice to have a little social activity in the daytime as well, so this year I decided to put up a bird feeder.

Any time you interfere in the natural order of things by doing something as simple as providing free food, you acquire a responsibility. It’s a rotten thing to do, to a hummingbird, if you put up a sugar source and then let it run dry. Hummingbirds invest a lot of energy in their territories and the nectar feeder is a mainstay food source. Possibly they wouldn’t survive in your area without it, and wouldn’t have settled there if they hadn’t seen it, so once you put one up you keep it filled until October 10th. That’s when the local hummingbird king departed for South America this fall. Feeding winter birds isn’t a lot different. Once you put food out, keep the feeder stocked until springtime. Birds learn to rely on food sources and if you let it go empty they’ll have to raid the neighbors and establish a new pecking order. It’s a lot like having pets except all you do is put food out.

IFPutting up a new feeder seems like a simple project. Go to Walmart, get a feeder and some seed, set it up at home, and you’re done. I suppose that sometimes it works this way. I’ve tried this before and this time I considered doing that again, but I looked at the bird feeders in the store, made from red cedar and plastic, and I thought that I could do better. Birds often don’t trust the flashy feeders you buy ready-made. I didn’t believe that until I tried it, and after a month had not seen a single bird at the pretty red cedar feeder. Then I researched the problem and learned that this is a common experience. To attract birds to a new feeder you might need to build something simpler, a drab wooden tray on a post, covered with seed. Put that up near the other feeder and the birds will find both, but they don’t automatically associate a red cedar hut with plexiglass windows with food.

IFFor a few years I’ve been tending a willow hedge along the road and it has started to yield a good annual crop of willow twigs. I used most of them for garden trellises this past summer, but salvaged enough in the fall that I had plenty of dry willow left for projects like this. What I came up with is a corn-crib style feeder with a roof of metal gutter flashing. Everything used in it is something that a bird will find familiar, including the metal roofing (it’s what birds see when they look down). It’s a log cabin type of construction, based on a small scrap of hardwood lumber. This took a couple of days to put together because every tier of twigs requires some hand fitting with a pocket knife before you nail the twigs in place. I used a couple of paint stirrers to make the fronts of the feed boxes at the bottom, and there’s a perch of hewn maple branches around the outside of the feed tray. The metal roof ties down to four screw eyes set in the ends of the feed box, and I added a top beam to the peak of the roof so the birds would have a warm place to perch. One end holds a chicken wire suet cage. It’s all designed for the convenience of the birds and it’s not a commercially viable design. You’ll never see one like this in Walmart.

I wasn’t totally confident in this feeder, but on the second day, the first birds arrived, and on the third I had a flock to feed. There’s nothing in this feeder that will scare the birds, it’s all things they are used to seeing around here. The downy woodpeckers are usually the last to show up, might take them half the winter to risk pecking at a suet block, but within a week they were at this one and now they are regulars.

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The Ultimate Hat, 40 Years Later

Back in the mid-70’s I did a lot of trout fishing and backpacking and I was looking for the best fishing hat I could get and would spare no expense for it. In one of the outdoor gear catalogs I got, I saw the ad for The Ultimate Hat, and I spent more money for that than I have ever spent on a hat before or since. Now I can tell you what I think of it. I’ve had about 40 years to try it out, in all sorts of conditions and social situations.

Although hats went out of fashion long ago and now both men and women commonly care more about their hair than their hats, hats are still important for the person who works and plays outdoors. In the winter you see lots of people with knit caps or beanies, and in the summer the trend shifts towards baseball caps. Out the woods or on the lakes, past the summer snow bunnies and the beach crowds, you still find people who wear real hats, but there aren’t too many functional choices today. It’s impossible to find a hat that’s good for everything, but if there were such a hat, I would have it. That’s what I thought I was investing in when I bought The Ultimate Hat. I could wear it backpacking, fishing, sailing or just for a walk through the park.

Only positive fashion comment it ever got was that it made me look cute. I don't like being cute.

Only positive fashion comment it ever got was that it made me look cute. I don’t like being cute.

Hats have several practical purposes. They keep the sun off the top of your head and shade your eyes. They stop mosquitoes and no-see-ums from drilling holes in your scalp and put a barrier between the top of your head and meat-eating horseflies and deer flies. Hats keep your head warm in winter and keep the rain and the snow from leaking down into your eyes. They even help with the sweat so you don’t go sweat-blind. The Ultimate Hat manufacturer implied that their product was the solution to all of this, plus being comfortable and nice-looking.

Although I tried to like The Ultimate Hat, I never did. The light construction stopped it from gripping my head enough to withstand the slightest breeze, and the shoestring strap that keeps it from blowing away is just uncomfortable. The cloth isn’t thick enough to stop a mosquito from drilling through and there’s no air gap between the hat and the top of your head. If the bugs can’t find a stable drilling platform on the outside, they fly in through the over-sized ventilation grommets and have a party inside. Then when you slap at them you drive the cheap brass grommets directly into your skull. The Ultimate Hat’s brim soaks up the rain and the sweat and drips as much inside the brim as off the lip of it, and it’s just wide and stiff enough that if you wear it with a backpack on the pack will knock it off your head at every other step. If I tied the Ultimate Hat on and snapped the windward side up, it was ok for canoeing, but I would always try to snap it closed with one hand and the snap it made when I finally overcame the pressure and the pain of that was loud enough to make my skull bone echo. Mostly I’d have to take it off and smash the snap shut with my fingers. I didn’t even find the color suitable for my purposes. I suppose some people don’t sweat or accumulate dirt and skin grease after a few hours of exertion, but I do. The Ultimate Hat quickly accumulated a wide ring of yellow waxy greasy stains that wouldn’t go away with an application of soap and water. The best thing about the Ultimate Hat was that I could throw it in the washing machine and then leave it on the back seat of my car underneath some notebooks and maps for years at a time.

Yesterday I washed it again, thought maybe I’d wear it in the garden in the spring next year before the bugs come out, and the fabric tore loose from the brim. So I’m officially done with The Ultimate Hat and I won’t be getting another one, even though I did check their website to see what they offer. You can get better hats at Walmart for $40 less. Those hats will only last a year or two, but you’ll actually wear them.

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